{"xsrfToken":"8d127f89d8ecef7373a757790b841f4184556d9b_lout","branding":{"id":"1","key":"ccs","name":"Campus Cafe Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3a5691","headerLinkHoverBGColor":"#3a5691","headerBadgeColor":"#3a5691"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/46eff323-6e03-4c95-9fce-43408b8e6e35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGZkZjMzYi04MzcwLTQ0ZDItODgyNC1kZjVhNDQzZWZhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2ZWZmMzIzLTZlMDMtNGM5NS05ZmNlLTQzNDA4YjhlNmUzNSI6WyJyZWFkIl19LCJleHAiOjE3MzQ5MjE0MTUsIm5iZiI6MTczNDkyMDgxNX0.WsT901ACkRFQMg9KjRfaime18UijVhEYpQOkjqhRr6Y&client=8dfdf33b-8370-44d2-8824-df5a443efa63&mode=fit","logoId":"46eff323-6e03-4c95-9fce-43408b8e6e35","isLogoAvailable":true,"helpCenterTitle":"Campus Cafe Support Center","sharedPortalName":"Campus Cafe Support","userInitialAnnouncementHeader":"Monthly Release Notes","userInitialAnnouncementMessageWiki":"<p><a href=\"https://campuscafesoftware.atlassian.net/wiki/x/0ACgGg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">View Recent System Release Notes</a></p>\n<p><a href=\"https://campuscafesoftware.atlassian.net/wiki/spaces/KB1/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base </a></p>","translations":{"en-US":{"helpCenterTitle":"Campus Cafe Support Center","sharedPortalName":"Campus Cafe Support","announcementHeader":"Monthly Release Notes","announcementMessage":"[View Recent System Release Notes|https://campuscafesoftware.atlassian.net/wiki/x/0ACgGg]\n\n[Knowledge Base |https://campuscafesoftware.atlassian.net/wiki/spaces/KB1/overview]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00338c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ccs","projectId":10002,"serviceDeskId":1,"name":"Campus Cafe Support","description":"<p>Use this option to reach out to the Campus Café Support Team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Inquiry","descriptionHtml":"<p>Please provide details of the question or issue you are experiencing and also include the student name and ID number if applicable in the Description field below.</p>","callToAction":"Inquiry","introHtml":"<p>General Inquiry for Information with the Campus Café Software</p>","icon":10549,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"<p>Please provide details of the question or issue you are experiencing and also include the student name and ID number if applicable in the Description field below.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[5],"key":""},{"id":"7","name":"Suggest an Improvement or New Feature","descriptionHtml":"","callToAction":"Suggest an Improvement or New Feature","introHtml":"<p>Let us know your idea for an improvement or new feature</p>","icon":10535,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"10","name":"System Down","descriptionHtml":"<p>Please use this form to alert our support desk if you are experiencing downtime with your system or your system appears to be locked.</p>","callToAction":"System Down","introHtml":"<p>Please Fill Out This Form if your System is Down or Locked</p>","icon":10550,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>Please provide details of the question or issue you are experiencing and also include the student name and ID number if applicable in the Description field below.</p>","callToAction":"Technical support","introHtml":"<p>Need help configuring or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"9","name":"Training Request (Billable)","descriptionHtml":"<p>Please provide a description and the area of training that you are requesting</p>","callToAction":"Training Request (Billable)","introHtml":"<p>Request System Training</p>","icon":10466,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"76","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"11","name":"Implementation and Conversion","descriptionHtml":"<p>Please describe your issue below</p>","callToAction":"Implementation and Conversion","introHtml":"<p>Inquiries for Implementation and Conversion Phase Customers</p>","icon":10550,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Cafe Support"}],"orderMapping":{"3":[10],"2":[9],"5":[4,1,6,7,9,10],"1":[4,1,6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7700f4f5-1a83-3b87-a4d2-9723ac3c2f90","appLinkName":"","appLinkUrl":"","spaceKey":"KB1","spaceName":"Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SP","serviceDeskId":1,"kbLinkDomainURLs":["https://campuscafesoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGZkZjMzYi04MzcwLTQ0ZDItODgyNC1kZjVhNDQzZWZhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5MjIwMTUsIm5iZiI6MTczNDkyMDgxNX0.4hcNpihsHY37sr22p3jSkXsokB7irP9dtV-HtbGd6-M","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"8dfdf33b-8370-44d2-8824-df5a443efa63","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10002,"form":{"name":"Suggest an Improvement or New Feature","descriptionHtml":"","callToAction":"Suggest an Improvement or New Feature","intro":"<p>Let us know your idea for an improvement or new feature</p>","instructions":"","icon":10535,"iconUrl":"https://campuscafesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10022","label":"3rd Party Integrations","selected":false,"children":[]},{"value":"10018","label":"Academics/Registration","selected":false,"children":[]},{"value":"10002","label":"Accounts Payable","selected":false,"children":[]},{"value":"10023","label":"Activity Tracking/CRM","selected":false,"children":[]},{"value":"10003","label":"Admissions","selected":false,"children":[]},{"value":"10004","label":"Alumni/Development","selected":false,"children":[]},{"value":"10009","label":"Assignments/Gradebook","selected":false,"children":[]},{"value":"10005","label":"Attendance","selected":false,"children":[]},{"value":"10006","label":"Billing/Accounts Receivable","selected":false,"children":[]},{"value":"10083","label":"Customer Billing","selected":false,"children":[]},{"value":"10007","label":"Database Changes","selected":false,"children":[]},{"value":"10008","label":"Faculty Module","selected":false,"children":[]},{"value":"10010","label":"Financial Aid","selected":false,"children":[]},{"value":"10011","label":"General Ledger/Accounting","selected":false,"children":[]},{"value":"10012","label":"Housing","selected":false,"children":[]},{"value":"10186","label":"Knowledge Base","selected":false,"children":[]},{"value":"10014","label":"MSPARM/Custom Controls","selected":false,"children":[]},{"value":"10183","label":"Meetings","selected":false,"children":[]},{"value":"10015","label":"Permissions","selected":false,"children":[]},{"value":"10016","label":"Placement/Gainful Employment","selected":false,"children":[]},{"value":"10017","label":"Power BI","selected":false,"children":[]},{"value":"10019","label":"Reporting","selected":false,"children":[]},{"value":"10020","label":"STPARM/Dropdown Menu Options","selected":false,"children":[]},{"value":"10054","label":"Student/People Finders","selected":false,"children":[]},{"value":"10021","label":"System Level","selected":false,"children":[]},{"value":"10189","label":"Training","selected":false,"children":[]},{"value":"10024","label":"Transcripts","selected":false,"children":[]},{"value":"10107","label":"UI User Interface","selected":false,"children":[]},{"value":"10013","label":"Uncategorized","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10000"],"values":[{"value":"1","label":"Level 1-Urgent","selected":false,"children":[]},{"value":"2","label":"Level 2-High","selected":false,"children":[]},{"value":"10003","label":"Level 3-Moderate","selected":false,"children":[]},{"value":"3","label":"Level 4-Low","selected":true,"children":[]},{"value":"10000","label":"In Review","selected":false,"children":[]},{"value":"4","label":"Future System Changes","selected":false,"children":[]},{"value":"10004","label":"Schedule Training","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2024-12-22T21:26:55-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7700f4f5-1a83-3b87-a4d2-9723ac3c2f90","appLinkName":"","appLinkUrl":"","spaceKey":"KB1","spaceName":"Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SP","serviceDeskId":1,"kbLinkDomainURLs":["https://campuscafesoftware.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGZkZjMzYi04MzcwLTQ0ZDItODgyNC1kZjVhNDQzZWZhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5MjIwMTUsIm5iZiI6MTczNDkyMDgxNX0.4hcNpihsHY37sr22p3jSkXsokB7irP9dtV-HtbGd6-M","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"8dfdf33b-8370-44d2-8824-df5a443efa63","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fcampuscafesoftware.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiYmVjN2JjMDc0OWY2YjU2ZTg2NGY5ODk2Y2Q2NjNhZTA1ZGM0YWUwM2Q5OGM5MmYwYWVjNDkyM2VlNDU1MjJlIiwiaXNzIjoiMzE3OTllMmItMzZlMC0zMjgwLWE2MWQtMDdiYmMxOGNjNDdmIiwiY29udGV4dCI6e30sImV4cCI6MTczNDkyMTcxNSwiaWF0IjoxNzM0OTIwODE1fQ.piFPQ3Gwmijmgnu4hvLX0u3InaozGggrctvYH9eBjAU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjMxNzk5ZTJiLTM2ZTAtMzI4MC1hNjFkLTA3YmJjMThjYzQ3ZiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9jYW1wdXNjYWZlc29mdHdhcmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY2FtcHVzY2FmZXNvZnR3YXJlLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNQIiwiaWQiOiIxMDAwMiJ9fX0sImV4cCI6MTczNDkyMTcxNSwiaWF0IjoxNzM0OTIwODE1fQ.Nh26-c5jkOhMB0qZAdfva_pPOArDVjSBItC7PKEExbc\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://campuscafesoftware.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://campuscafesoftware.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SP\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SP\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"7\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://campuscafesoftware.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}