...
Configuring other VPN software will be considered a billable service.
If SCAN Campus Cafe must install other 3rd party VPN clients, we will charge for the set up and configuration to assist our clients. Additionally, as problems arise requiring remote assistance, we will charge a minimum 1/2-hour connection fee, for non-supported 3rd party VPNs.
...
Customer does not have correct ports open on their firewall or has restricted by other means such as IP address range.
Does not deliver correct username, password or other connection information to SCANCampus Cafe.
Any other issue related to 3rd party VPN software that requires billable time to fix or properly configure a connection.
A call to the customer is required to gain access to the system.
SCAN Campus Cafe stores all customer connection information in a password protected, encrypted file system on our local file server. It is up to the customer to provide SCAN with up-to-date connection information for speedy issue resolution that requires us to connect to your infrastructure using a VPN connection.
...
If driving own vehicle: Mileage at Federal rate plus tolls and parking
Business class air fare
Airport Transportation
Car Rental- mid size (4-wheel drive if weather warrants) plus fuel, tolls, and parking
Overnight Stay – Single Room – Brand Name hotel – Marriott, Hilton, Hampton Inn etc.
Daily Per Diem depending on location (use federal guidelines)
If traveling on weekends, employees are compensated an additional $500 cost as a travel stipend
Any consulting provided on weekends is billed at time and a half.
Hourly rates for consulting
$200 per hour for remote Remote Campus Café consulting and on-site Campus Cafe consulting is quoted per request.
Customer will be billed for travel time to and from the customer location at the current consulting rate billed for the services.