About SMTP Authenticated Emailing for Microsoft and Gmail
| Note |
|---|
For institutions that have 2-Factor Authentication enabled for their Microsoft Office 365 accounts, Please follow the steps at this page in order for email authentication to be successful: Multi-Factor Authentication Email (2FA/MFA) |
Authenticated Email Configuration Overview Video
...
Individual User Configuration to be able to email
...
Menu > My Info > Email Address (Staff/Faculty member must have permission 943 to edit their own email)
...
Click Pencil Edit link on the primary email address record
...
Input password into password field that is encrypted in the database. Click Save.
...
Click "Test" to confirm the password and authenticated connection is successful by sending a test email to the address listed.
...
Click "Save and Back"
Example Picture:
...
| Note |
|---|
When authenticating your email, ensure that you are not logged in to multiple Gmail or Microsoft email accounts. |
Click My Info → Email Address
Select Type Email
Enter the full email address, including the domain (username@youremail.com for example)
Check ‘Usage Preferred’
If your email address does NOT require multi-factor authentication (a separate text message or app interaction after logging in), enter the password required to log in to this email account (NOT your Campus Cafe password) and click the “test” button. If the test comes back successful, click “Save” or “Save and back”:
If the email address requires multi-factor authentication for a login, check the “Uses OAuth” checkbox.
Checking “Uses OAuth” will remove the password field and test button, replacing it with a button labeled “Authenticate with MFA”.
Click the “Authenticate with MFA” button. Users will be prompted by either a Microsoft or Gmail authentication process. Follow the instructions, and log in with the credentials for the email account (not your Campus Cafe username/password):
Test email using the logged in account to ensure emails are sending correctly
| Info |
|---|
Generic Department Email Address Under this email relay process for Campus Cafe to send emails from the generic department email address like no-reply@campuscafe.edu, admissions@campuscafe.edu or billing@campuscafe.edu a non-student account must be created for the email address, and the login credentials input. |
| Warning |
|---|
Common Error Message for SMTP Disabled for Tenant:If you receive the following Error Message upon sending an email from the system: Please Follow the Following Steps to enable SMTP Authentication for your Organization:As the error message indicates, the root cause of the error is due to the SMTP Protocol being disabled in Exchange Online. To resolve the error, You must enable the SMTP protocol in Microsoft 365 Exchange Online Admin Center. Here is how:
  Alternatively if that does not work please try this configuration:
|