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The new system will allow you to login and track the tickets that you have submitted and review the current status of those tickets.
You will also receive notifications on the status of those tickets including when those tickets are resolved.
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Below is the link to the new Help Desk Portal. Here, you can submit a ticket and/or create a portal account: https://campuscafesoftware.atlassian.net/servicedesk/customer/portals
To submit a ticket through the portal start by clicking on the "Campus Cafe Support" as shown here:
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Please note: In this transition phase, we will still retain Fogbugz for reference in order to make sure the details of your issues are not lost. However, when viewing the transitioned tickets in the JIRA system you may or may not see the entire conversation thread of current Fogbugz tickets.
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