About Support

The Help Desk serves customers with completed implementations. Customers in the implementation stage should contact their Campus Cafe implementation manager with questions.

For customers, the Help Desk is available to support trained users and is intended to complement the Knowledge Base. Tickets submitted for items not covered by the Help Desk (e.g. training of new staff, customizations and third-party software configuration) will be handled by our Sales Department.

The Help Desk is monitored Monday through Friday 6am to 6pm ET excluding holidays.

Open Help Desk ticket

All requests for assistance should be opened in the Support Portal or sent to support@campuscafesoftware.com. Emails sent directly to Campus Cafe employees will not be considered a request for assistance.

Best practices when submitting a case

• Subject line describes problem

• One issue per case

• Specific example of issue, including student name, semester and course if applicable

• Screenshot if error message

• When replying to existing case, put the word “case” and ticket number in the subject line (e.g. “case 29000”)

Check status of ticket

Visit our support portal and log in. Once logged in, click Requests.

Non-business hours emergency support

During the hours of 6am to 6pm please submit all requests for assistance to support@campuscafesoftware.com. If it is outside of these hours and the system itself is inaccessible, please call 781-444-0429. Please note this number is only to report if your Campus Cafe platform is down and unreachable.